As an eCommerce store owner, you understand that returns can be a huge factor in customer satisfaction and the cost of it to your bottom line. We consider ourselves experts in this field by our previous work with returns for both bulk and DTC fulfillment.
From 10+ years of managing returns for eCommerce and bulk shipments, our process is robust and fitted to your needs down to the SKU level. Our process is as follows:
We have partnered with Two Boxes which helps our clients facilitate the workflow of incoming returns. Our software seamlessly connects with the major returns platforms such as Returnly and Loop Returns, which allows for an easy set-up and a “set it, and forget process” on your end once it is established.
In the onboarding process, we allow you to identify what makes for an acceptable return for each product with detailed pictures and conditions that you can customize using the Two Boxes software. In addition, we can establish what to do with your product upon inspection. Some of the most common dispositions we can handle: Put it back in stock, Refurbish, Donate, Dispose of it.
Depending on your brand's needs, we can bundle your products together on 1 pallet and ship it to a fulfillment center, refurbish it, or put it back in storage for another order.
As an eCommerce store owner, we know how important it is that your products are represented well and adhere to the requirements of an acceptable return. Using our dashboard from Two Boxes, you have full visibility to pictures, statistics, and details for each return that comes into our building.
Initiating a return using Outbound Fulfillment is a straightforward process.